CK33 App Privacy Policy —
How We Handle Your Personal Data

01 Introduction

This Privacy Policy describes how CK33 App ("we", "us", "our") collects, uses, stores, and protects the personal data of players who register and use the CK33 App platform. It applies to all services offered through CK33 App, including all games, the Golden Bank feature, and any promotional activities.

By creating an account on CK33 App, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described here. If you do not agree, please do not register or use CK33 App.

This Privacy Policy should be read alongside the CK33 App Terms and Conditions and Responsible Gaming guidelines, which together form the full agreement between you and CK33 App.

02 Data We Collect

CK33 App collects personal data in two ways: information you provide directly when registering or using the platform, and information collected automatically as you use CK33 App.

The following table summarises the categories of data we collect and why:

03 How We Use Your Data

CK33 App uses the personal data we collect for the following purposes. We only process your data where we have a lawful basis to do so — either because it is necessary to fulfil our agreement with you, because we have a legitimate interest, or because you have given your consent.

• To create, verify, and manage your CK33 App account.
• To process deposits and withdrawals via bKash and Nagad in Bangladeshi Taka.
• To provide access to all games on CK33 App, including Dragon Master, Royal Fishing, 3 Gods Fishing, Esports, Circle, Mines, and Golden Bank.
• To detect and prevent fraud, money laundering, and other prohibited activities on the platform.
• To verify your age and identity when required under our Terms and Conditions.
• To send you important account notifications, such as deposit confirmations and withdrawal updates.
• To send promotional communications about CK33 App offers and bonuses, where you have opted in to receive them.
• To improve the CK33 App platform based on how players use it.
• To respond to your support queries and resolve complaints.
• To comply with any legal obligations that apply to CK33 App.

04 Payment Data

All payments on CK33 App are processed in Bangladeshi Taka (BDT) via bKash and Nagad. When you make a deposit or request a withdrawal, CK33 App records the mobile number associated with the transaction and the transaction reference provided by bKash or Nagad.

CK33 App does not store full bKash or Nagad account credentials. Payment processing is handled directly through the bKash and Nagad platforms. CK33 App only receives confirmation of a successful transaction and the associated reference number.

• Your bKash or Nagad mobile number is stored securely and used only for payment processing and withdrawal verification.
• Payment data is retained for as long as required to meet financial record-keeping obligations.
• CK33 App will never ask you to share your bKash or Nagad PIN with us. If anyone claiming to be from CK33 App asks for your PIN, do not share it and contact support immediately.

05 Cookies and Tracking

CK33 App uses cookies — small text files stored on your device — to make the platform work properly and to understand how players use it. We use the minimum number of cookies necessary to operate CK33 App effectively.

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in to your CK33 App account. You cannot opt out of essential cookies without stopping use of the platform.
• Analytics cookies: Used to understand how players navigate CK33 App so we can improve the experience. These cookies collect anonymised data and do not identify you personally.
• Preference cookies: Used to remember your settings and preferences on CK33 App, such as your preferred language.

CK33 App does not use advertising or tracking cookies. We do not allow third-party advertisers to place cookies on the CK33 App platform.

You can control cookies through your browser settings. Disabling essential cookies may prevent parts of CK33 App from working correctly.

06 Data Sharing

CK33 App does not sell, rent, or trade your personal data to any third party. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

• Payment processors: bKash and Nagad receive the data necessary to process your deposits and withdrawals. Their own privacy policies govern how they handle this data.
• Identity verification services: If CK33 App requests identity documents from you, these may be processed by a third-party verification service. Such services are bound by strict confidentiality obligations.
• Legal authorities: CK33 App may disclose personal data to law enforcement or regulatory authorities if required to do so by law, or if we have a good-faith belief that disclosure is necessary to prevent fraud or illegal activity.
• Platform service providers: CK33 App uses trusted technical service providers to operate the platform. These providers access only the data necessary to perform their services and are contractually prohibited from using it for any other purpose.

07 Data Security

CK33 App takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, or misuse.

• All data transmitted between your device and CK33 App is encrypted using 256-bit SSL/TLS encryption.
• Passwords are stored in hashed form. CK33 App staff cannot see your password in plain text.
• Access to personal data within CK33 App is restricted to staff who need it to perform their job functions.
• CK33 App monitors its systems around the clock for suspicious activity and potential security threats.
• In the event of a data breach that affects your personal data, CK33 App will notify affected players as quickly as possible and take immediate steps to contain the breach.

08 Data Retention

CK33 App retains your personal data for as long as your account is active and for a reasonable period after account closure to meet legal and financial record-keeping obligations.

• Account data is retained for the duration of your account and for up to five years after closure, in line with standard financial record-keeping requirements.
• Payment transaction records are retained for the period required by applicable financial regulations.
• Support communications are retained for up to two years after the matter is resolved.
• Analytics data is anonymised and may be retained indefinitely in aggregated form.

When personal data is no longer required, CK33 App deletes or anonymises it securely. You may request early deletion of your data by contacting our support team, subject to any legal obligations that require us to retain it.

09 Your Rights Over Your Data

As a CK33 App player, you have the following rights over your personal data. To exercise any of these rights, contact our support team at [email protected]. We will respond to all requests within a reasonable timeframe.

• Right of access: You can request a copy of all personal data CK33 App holds about you.
• Right to rectification: If any of your personal data is inaccurate or incomplete, you can ask us to correct it.
• Right to erasure: You can ask CK33 App to delete your personal data, subject to any legal obligations that require us to retain it.
• Right to restriction: You can ask CK33 App to limit how we process your data in certain circumstances.
• Right to object: You can object to certain types of data processing, including direct marketing.
• Right to data portability: You can request your personal data in a structured, machine-readable format.

10 Children's Privacy

CK33 App is strictly for players aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register on or use CK33 App.

If CK33 App becomes aware that personal data has been collected from a person under 18, we will delete that data immediately and close the associated account. If you believe a minor has registered on CK33 App, please contact our support team immediately.

11 Changes to This Privacy Policy

CK33 App may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable law, or improvements to our data practices. When we make changes, we will update the "Last Updated" date at the top of this page.

For significant changes that affect how we use your personal data, CK33 App will notify registered players via their registered mobile number or through a notice on the platform. Your continued use of CK33 App after any update constitutes your acceptance of the revised Privacy Policy.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how CK33 App handles your personal data, please get in touch with our support team. We are available 24 hours a day, seven days a week.

• Email: [email protected]
• Our support team can assist with all privacy-related queries in English.
• For responsible gaming support, please visit our Responsible Gaming page.